Shipping Policy

Shipping Policy — Little Laboratory of Fragrance

Last updated: 18 August 2026

Thank you for shopping with Little Laboratory of Fragrance! Please review our shipping policy below. If you have any questions, contact us at littlelaboratory@proton.me.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders containing made-to-order or custom-labeled items may require an additional 5 business days for processing.

If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. Estimated delivery times are not guaranteed and may vary due to carrier delays, weather, or customs processing.

Free Shipping

All orders qualify for free standard shipping within the countries we service.

International Shipping

We ship to the following countries: Australia, New Zealand, Canada, USA, United Kingdom.

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders typically range from 2–10 business days, depending on destination and customs processing.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number.

Shipping of Glass & Fragile Items

Because many of our products (bottles, lab glassware, scales) are fragile, we take extra care in packaging to prevent breakage in transit. If your order arrives damaged, please contact us within 5 days of delivery at littlelaboratory@proton.me with photos of the damaged item(s) and packaging, and we will arrange a refund.

Restrictions on Hazardous Materials

Some fragrance ingredients or lab supplies may be classified as hazardous materials and subject to shipping restrictions (e.g. certain solvents, high-concentration alcohols). Where applicable, these items:

May only be shipped via ground/standard methods
May not be eligible for international or air shipping
Will be noted on the product page if restrictions apply

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at littlelaboratory@proton.me — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

Little Laboratory of Fragrance is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us by email and we'll help however we can.